Privacy Policy

Privacy Policy Overview

Water Damage Norfolk is committed to protecting your privacy and safeguarding any personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us for services.

Information We Collect

We may collect personal information when you interact with our website or services, including:

Name, phone number, email address, and physical address
Information submitted through contact forms or phone calls
Details related to service requests or property conditions
Technical data such as IP address, browser type, and device information

How We Use Your Information

We use collected information to:

Respond to service requests and inquiries
Schedule and deliver water damage restoration services
Communicate about appointments, updates, or service-related matters
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

Information Sharing & Disclosure

We do not sell or rent your personal information. Information may be shared only in the following circumstances:

With trusted service partners or contractors when required to deliver services
With insurance companies when authorized by you
When required by law, regulation, or legal process
To protect the safety, rights, or property of Water Damage Norfolk or others

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. These tools help us understand how visitors interact with our site and improve performance. You may disable cookies through your browser settings if desired.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we take data protection seriously and continuously review our practices.

Third-Party Links

Our website may contain links to third-party websites. Water Damage Norfolk is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your location, you may have rights related to your personal data, including access, correction, or deletion requests. To exercise these rights or ask questions about your data, please contact us directly.

Updates to This Privacy Policy

Water Damage Norfolk may update this Privacy Policy periodically. Changes will be reflected on this page with immediate effect. Continued use of our website or services indicates acceptance of the current policy.

Contact Information

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us directly. Our team is happy to provide clarification and assistance.

For additional service-related information, please review our Disclosures.